GCC Governments Embrace AI to Transform Public Services

GCC Governments Embrace AI to Transform Public Services

Governments across the Gulf Cooperation Council (GCC) are rapidly adopting artificial intelligence (AI) as a strategic tool to modernize public services, improve citizen experiences, and drive regional innovation.

Countries like the UAE, Saudi Arabia, Qatar, and Bahrain are investing heavily in AI-powered platforms, with initiatives targeting everything from smart city infrastructure and predictive analytics to automated public service delivery. The goal: enhance efficiency, accessibility, and citizen satisfaction in line with ambitious national visions such as UAE Vision 2031 and Saudi Vision 2030.

AI is being used to:

• Streamline government services through chatbots, e-portals, and intelligent virtual assistants

• Enhance predictive decision-making in healthcare, security, and transportation

• Improve data-driven governance and public resource allocation

• Enable personalized citizen engagement through automation and analytics

One standout example is the UAE’s Mohammed Bin Zayed University of Artificial Intelligence (MBZUAI), the world’s first graduate-level AI research institution, underscoring the region’s long-term commitment to becoming a global AI leader.

As GCC nations increasingly prioritize digital transformation, AI is no longer just a tech trend it’s a cornerstone of governance innovation in the Middle East.